Why isn't my payment in my bank account yet?

Modified on Thu, 18 Feb, 2021 at 12:16 PM

Payments to Bank Accounts are processed through the NPP (New Payments Platform), and will usually clear within minutes of your transaction being confirmed on the Blockchain.

Transactions which are not able to be processed through the NPP will be processed as a regular Bank transfer and will generally clear in 1-2 business days.

If it has been longer than this please create a ticket and our customer service team can look into your transaction further for you.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article